What attitude should the custodian engineer maintain regarding grievances of subordinate personnel?

• A. Prioritize company policies over personnel
• B. Knowing and preventing frequent causes of grievances
• C. Ignore grievances to maintain authority
• D. Accept every grievance without question

Answer: (B)

Maintaining an attitude of knowing and preventing frequent causes of grievances is essential for a custodian engineer because it establishes a proactive approach to workplace management. By understanding the common issues that lead to complaints, the custodian engineer can address potential problems before they escalate into formal grievances. This not only fosters a positive work environment but also enhances employee morale and productivity. Being aware of these issues allows the engineer to implement effective communication and support systems that can alleviate concerns among subordinate personnel, demonstrating leadership and empathy.

Additionally, this approach aligns with good management practices by showing that the custodian engineer values the input and well-being of their team, which can lead to improved retention and job satisfaction. Addressing grievances before they arise is a hallmark of effective leadership and contributes to a healthier organizational culture.