What should the custodian engineer aim for in grievance management?

• A. To document all grievances
• B. To prevent the most frequent causes of grievances
• C. To resolve grievances after they arise
• D. To sustain a competitive work environment

Answer: (B)

The focus on preventing the most frequent causes of grievances is a proactive approach that not only addresses existing issues but also minimizes the likelihood of future grievances. By identifying and understanding the root causes of discontent among employees or clients, a custodian engineer can implement strategies that enhance overall satisfaction and improve operational efficiency. This could involve improving processes, increasing communication, or providing better resources and support.

Preventing grievances before they escalate into larger problems helps create a healthier working environment and promotes a culture of open communication and continuous improvement. In the long run, this approach positively impacts employee morale and productivity while fostering a more collaborative workplace, ultimately leading to better performance and reduced turnover.